General conditions of sale

ARTICLE 1 – GENERAL:

The products of the Terres Olive brand are the property of the company MM&Partners, with a share capital of 1000 euros, whose head office is located at 10 rue Eugène Labiche 75116 Paris, registered with the RCS of Paris under SIRET number 53252444400033 – VAT number FR 39949088652 – APE 4791B hereinafter “MM&Partners”. These General Terms and Conditions of Sale (hereinafter “GTC”) apply exclusively to all sales by MM&Partners of products or services made to any natural or legal person acting for the satisfaction of their personal needs or acting within the framework of their professional or commercial activity (hereinafter “Customer”). All other conditions are binding on MM&Partners only after written confirmation from it. Any document other than these General Terms and Conditions, including catalogues, advertisements, price lists and handwritten notes, has only an informative and indicative value, is not contractual and may, as such, be modified by MM&Partners without notice. At the time of placing an order, the customer acknowledges having read and accepts without reservation these general terms and conditions of sale.

ARTICLE 2 – PRICE:

The prices of our products are indicated on the site in euros including all taxes, excluding participation in processing and shipping costs. MM&Partners reserves the right to modify its prices at any time. When an order is placed, the products will be invoiced on the basis of the rates in effect at the time the order is validated. The products remain the property of MM&Partners until full payment of the price.

ARTICLE 3 – PROCESSING AND SHIPPING COSTS:

The products are delivered to the delivery address indicated during the ordering process. Deliveries in France are made by suitable carrier.

ARTICLE 4 – PLACING ORDERS:

On the Internet: http://www.terresolive.com/ The contractual information is presented in French and English and is the subject of a confirmation repeating this contractual information at the latest at the time of your order validation.

 ARTICLE 5 – VALIDATION OF ORDERS:

Validation by the Client

You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Validation of your order therefore constitutes acceptance of these General Terms and Conditions of Sale. For orders placed directly on our website or by telephone if you have left us an email address, you will receive an email confirming your order.

Unless proven otherwise, the data recorded by MM&Partners constitutes proof of all transactions between MM&Partners and its clients.

 

Validation by MM&Partners

Upon receipt of orders, MM&Partners ensures the consistency of the data communicated. As part of its policy to combat fraudulent payments, MM&Partners reserves the right to conduct any necessary investigation before validating an order. This may include, in particular, requesting proof of address or requesting the contact details of your bank branch. When such a procedure is launched, validation of the order is suspended. If the order is not validated within 14 days, the order will be cancelled and the amounts paid refunded. This period may be extended if exchanges of documents are in progress between the customer and MM&Partners.

 ARTICLE 6 – AVAILABILITY:

Our product offers are valid as long as they are visible on the site, within the limit of available stocks. In the event of a product being unavailable after placing your order (stock error, product breakage), we will inform you by email or telephone. We will then offer you a refund for the missing product(s) by credit card no later than 14 working days from the customer's decision by bank transfer.

 ARTICLE 7 – DELIVERY:

The products are delivered to the delivery address you indicated during the ordering process. Deliveries are made by a suitable carrier selected by MM&Partners.

For credit card payments, orders are shipped within 5 days of online validation.

 ARTICLE 8 – DELIVERY TIMES:

The delivery times indicated here are valid under normal service conditions and for shipments made by our usual carriers.

If the processing of your order (in particular due to the weight of the packages) required a special routing solution, the delivery times would be specified to you when you placed your order. If these times were not to satisfy you, you would have the possibility of canceling your order. Similarly, in the event of a road hauliers' strike (more generally any social disruption), or climatic incidents, the delivery times could be extended. These times apply to deliveries in Metropolitan France , for working days, excluding postal routing problems and subject to product availability.

 ARTICLE 9 – DELIVERY DEADLINES :

The deadlines indicated in Article 8 are the delivery times usually observed. We undertake to deliver orders to France: within 15 days maximum following receipt of payment.

ARTICLE 10 – PAYMENT:

Payment for your purchases is made in cash:

• either on our site by credit card: Visa, MasterCard, Carte Bleue. Payments are secured by the Stripe solution in conjunction with our bank CIC.

No payment period is granted and orders are not sent until payment has been received and collected.

Discount codes are only applicable to the value of the products, which must reach at least the value of the voucher and cannot concern shipping costs. This offer cannot be combined. Discount codes are not retroactive and can no longer be applied once the order has been placed. Discount codes that benefit from free products are valid while stocks last. Discount codes are valid until their expiry date.

ARTICLE 11 – COMPLAINTS AND AFTER-SALES SERVICE:

In case of exercising the right of withdrawal within the aforementioned period, we ask you to contact: contact@terresolive.com or to contact us at the following number +33 (0) 6.65.45.95.47 . We will reimburse you for the product(s) concerned within a maximum of 14 days from the date of the return request. The shipping and return costs are the responsibility of the buyer. The method of return is at the customer's choice. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) Return address: Terres Olive – ZA les Paluds, chemin du hangard d'Emilien 13400 Eyguières. We cannot accept returns of products that have been opened or whose packaging has been damaged. No return or replacement of product will be accepted for any products after the expiry of the use-by date. If these products are nevertheless returned, they will not be subject to any refund in any form whatsoever.

Packages delivered late

In the event of non-compliance with delivery times, the customer has the option to terminate the contract and may request a refund of the products ordered as well as the shipping costs. MM&Partners will inform the customer as soon as possible of any delay in advance.

Return of package

In the event of a package return, the address provided by the customer was incorrect or the package has been put on hold. The carrier will return the package to us. We will notify you as soon as possible. A second shipment may be made subject to payment by the customer of a shipping fee of 20 euros. If the customer prefers to cancel their order, it will be refunded excluding shipping costs.

Lost / undelivered packages

In the event of loss of a package (the carrier misplaced the package during delivery and the customer was never delivered), MM&Partners undertakes to send a second package at its own expense if the package is not found.

Defective or damaged products

MM&Partners will carry out all necessary checks and, if necessary, will contact the customer to ask for any useful information or photos. Following this, MM&Partners may respond favorably or unfavorably to the customer's requests. If the response is favorable, we undertake to reimburse you or exchange the products that are apparently defective, damaged or damaged (re-shipment is the responsibility of MM&Partners).

In this case, we thank you for contacting us at contact@terresolive.com to describe the problem encountered in detail. No product returns or replacements will be accepted after a period of 5 working days following the date of receipt of your complaint.

Order preparation errors

For any order preparation errors, please contact us at contact@terresolive.com to precisely describe the problem encountered.

MM&Partners will carry out all necessary checks and, if necessary, will contact the customer to request any useful information or photos. Following this, MM&Partners may respond favorably or unfavorably to the customer's requests. If the response is favorable : if necessary, MM&Partners will request the return at its expense of the products shipped in error.

 ARTICLE 12 – REIMBURSEMENT:

Refunds of products in the cases referred to in Article 10 will be made as soon as possible and at the latest within 14 days following the date on which the right was exercised.

 ARTICLE 13 – APPLICABLE LAW – DISPUTE:

This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

 ARTICLE 14 – RIGHT OF ACCESS AND RECTIFICATION:

You have the right to access and rectify all data concerning you in accordance with the law defined by the National Commission for Information Technology and Civil Liberties (CNIL). It is also brought to the attention of users of the site http://www.terresolive.com/ that MM&Partners transmits non-personal data to an authorized third party (Google, etc.) by using third-party cookies for the purpose of collecting and using browsing data of users of the site: http://www.terresolive.com/ . These authorized third parties use the browsing data of users of the site http://www.terresolive.com/ in accordance with the provisions of the Data Protection Act amended by the law of August 6, 2004 and in accordance with its Privacy Policy.

ARTICLE 15 – RETENTION OF TITLE:

All elements of the websites http://www.terresolive.com/ are and remain the exclusive intellectual property of MM&Partners. No one is authorized to reproduce, exploit, distribute or use in any capacity whatsoever and even partially elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the written agreement of MM&Partners.

 ARTICLE 17 – CONSUMER MEDIATOR:

Since January 1, 2016, all consumers have the right to call upon a consumer mediator free of charge with a view to the amicable resolution of a dispute between them and a professional.

In the event of a dispute, you have the option of appealing to the company AME CONSO, designated as the mediator. You can obtain all the necessary steps directly on the site https://www.mediationconso-ame.com/ via an online mediation request form.

 ARTICLE 18 – PERSONAL DATA:

MM&Partners pays particular attention to the protection of the personal data of each client using the site and undertakes to ensure the best level of protection.

To deliver its service, MM&Partners collects personal data from visitors to its website http://www.terresolive.com/

MM&Partners, as Data Controller, undertakes to comply with the provisions of the regulation of law n°78-17 of January 6, 1978 relating to information technology, files and freedoms, and of the European regulation 2016/79 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR).

The General Data Protection Regulation (GDPR), which came into force on May 25, 2018, aims to strengthen citizens' rights and give them more control over the use of their personal data.

For any additional information on the protection of personal data, any user can consult the website of the National Commission for Information Technology and Civil Liberties at the following address: www.cnil.fr.

 What is the personal data collected for?

MM&Partners is only authorized to use its customers' personal data if it has a valid legal basis. TERRES OLIVE must ensure that it has one or more of the following legal bases:

The performance of a contract (e.g. to process and ship an order), or where the customer has given consent to the collection of data.

MM&Partners only uses and communicates your personal information for the purposes for which you provided it to us, as defined at the time of collection or via your subsequent consent, including:

• Management of orders and sales of products and provision of services; management of complaints, withdrawals and product returns;
  • Carrying out transactions, particularly payments;
  • Exchanges with customer service;
  • Evaluation and improvement of products and services and user experience (in particular to develop new products and services, analyze the customer base; perform data analysis, accounting and auditing), profiling;
  • Sending of newsletters and special offers on condition that the user checks the box(es) expressing their acceptance, provided for this purpose, when placing their order
  • Implementation of competitions and advertising games
  • Analysis of website visits and their frequencies, audience measurement, studies, statistics, surveys (cookies) and improving the user experience on the website

 How long is the data kept?

Unless otherwise required by law, MM&Partners complies with the retention periods recommended by the CNIL.

The retention periods retained are as follows:

• Prospect data (people who have never purchased) is kept for 3 years after the last contact from the prospect.
  • Customer data is kept for 3 years from the last purchase.
  • Cookies for audience measurement, targeted advertising and sharing on social networks are placed on the customer's terminal for a period of 13 months.

 What are your data rights and what rights can be exercised?

In application of articles 15 to 22 of regulation 2016/679 of April 27, 2016, any natural person whose data has been collected has the right to exercise the following rights:

• A right of access
• A right of rectification
• A right to object to the processing of his/her data and to erase his/her data
• A right to object to profiling
• A right to restriction of processing
• A right to the portability of one’s data
• When MM&Partners detects a personal data breach likely to create a high risk for the Client's rights and freedoms, the latter will be informed of this breach as soon as possible.

The Client also has the option to withdraw his consent at any time.

How to exercise them?

These rights can be exercised with the company MM&Partners, which collected the personal data in the following manner:

• By post, by writing to the address: Terres Olive – 28 rue Octave Feuillet 75116 Paris.

• By electronic means, to the address: contact@terresolive.com

The request must indicate the name, first name, postal address, e-mail and if possible the customer reference; and must be accompanied by proof of identity.

MM&Partners will respond within 1 month after exercising the right. In certain cases, related to the complexity of the request or the number of requests, this period may be extended by 2 months.

These rights may in certain cases provided for by the regulations be subject to exceptions.

Who is the data transmitted to?

• MM&Partners and its partners

Your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment service providers, etc.), which are located within the European Union.

• Non-partner third parties

MM&Partners undertakes not to transfer or sell your personal data to non-partner third parties. We do not communicate any personal data to agencies or companies for marketing or commercial purposes.

We may occasionally place links on our site to other websites and applications operated by third parties. You expressly acknowledge that you use the site at your own risk and sole responsibility. To the extent that MM&Partners cannot control these sites and external sources, it cannot be held responsible for the provision of these sites and external sources, and declines all responsibility for the content, advertising, products, services or any other material available on or from these sites or external sources. Furthermore, MM&Partners cannot be held responsible for any damage or loss, proven or alleged, resulting from or in connection with the use of or having trusted the content, goods or services available on these sites or external sources.

We strongly encourage you to review the terms and privacy policies of any third-party websites and applications before using their sites.

What are the rules regarding commercial prospecting?

MM&Partners uses your contact details to send you targeted advertising, particularly by email, post, on social networks or third-party websites.

MM&Partners complies with the rules set out in Directive 2002/58/EC of 12 July 2002, which provides for the express prior collection of the customer's consent for the sending of commercial prospecting by electronic means (e-mail or SMS). Thus, when you place an order on the site, you are asked for your consent to receive the MM&Partners newsletter by e-mail.

MM&Partners will not send you personalized solicitations by email or text message if you have not consented to this. There is an exception when the Customer, without having given his prior consent, may however be solicited as long as he is already a customer of the company MM&Partners and the purpose of the prospecting is to offer similar products or services.

In any case, the customer has the possibility to oppose the receipt of these requests by carrying out the following actions:

• When placing an order, do not check the box relating to the receipt of commercial offers and prospecting;
  • For email, by clicking on the unsubscribe link provided in each email;
  • By contacting customer service at contact@terresolive.com
  MM&Partners may contact you by telephone to offer you offers on products or services. If you do not wish to be solicited, you have the possibility to register on the telephone canvassing opposition list accessible on the website www.bloctel.gouv.fr

What is a cookie and what is it used for?

Cookies are used to facilitate navigation on the Site and to streamline registration or audience measurement procedures. Cookies are text files placed on your computer's hard drive by a web page server. Your computer is probably configured to accept cookies. However, you can change this setting to refuse them and Marlette suggests that you do so if you are concerned about the use of cookies.

When you visit the Site, to search for, read or download information, MM&Partners collects and stores certain "visitor information" about you, such as the name of the domain and host computer from which you go to the Internet, the Internet Protocol (IP) address of the latter, the date and time of navigation on the Site and the URLs from which you came to arrive at the Site. MM&Partners uses this last information to analyze and measure the traffic of the Site in order to help make it more useful. MM&Partners destroys this information after a certain time. If you do not want MM&Partners to collect this type of information, please do not browse the Site.

What are web beacons used for?

Certain web pages of the Site may contain web beacons which make it possible to count the number of visitors to the Site and/or provide MM&Partners with a certain number of indicators.

These web beacons may be used with some of our partners, in particular to measure and improve the effectiveness of the Site.

In any event, the information obtained via these tags is strictly anonymous and simply allows us to gather statistics on the traffic to certain pages of the Site, in order to better serve the Customers of our Site.