General conditions of sale

ARTICLE 1 – GENERAL:

Products of the Terres Olive brand are the property of MM&Partners, a company with a share capital of 1000 euros, whose registered office is located at 565 chemin de la Crau 13670 Saint-Andiol, registered with the R.C.S of Tarascon under SIRET N° 94908865200035 – VAT N° FR39949088652 – APE 4791B, hereinafter referred to as "MM&Partners". These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply exclusively to all sales of products or services by MM&Partners to any individual or legal entity acting for the satisfaction of their personal needs or acting in the context of their professional or commercial activity (hereinafter referred to as "Client"). All other conditions are binding on MM&Partners only after written confirmation from them. Any other document than these GTC, including catalogs, advertisements, price lists, handwritten notes, has only an informative and indicative, non-contractual value and can, as such, be modified by MM&Partners without prior notice. At the time of placing an order, the client acknowledges having read and unreservedly accepts these general terms and conditions of sale.

ARTICLE 2 – PRICES:

The prices of our products are indicated on the website in euros, including all taxes (TTC), excluding processing and shipping costs. MM&Partners reserves the right to change its prices at any time. For an order, products will be billed based on the rates in effect at the time the order is confirmed. Products remain the property of MM&Partners until full payment of the price.

ARTICLE 3 – PROCESSING AND SHIPPING FEES:

Products are delivered to the shipping address indicated during the order process. Deliveries in France are made by a suitable carrier.

ARTICLE 4 – PLACING ORDERS:

Online: http://www.terresolive.com/ Contractual information is presented in French and English and will be confirmed with this contractual information at the latest when you validate your order.

 ARTICLE 5 – ORDER VALIDATION:

Client Validation

You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Validation of your order therefore constitutes acceptance of these General Terms and Conditions of Sale. For orders placed directly on our website or by telephone, if you have provided us with an email address, you will receive an order confirmation email.

Unless proven otherwise, the data recorded by MM&Partners constitutes proof of all transactions between MM&Partners and its clients.

Validation by MM&Partners 

Upon receipt of orders, MM&Partners ensures the consistency of the data provided. As part of its policy to combat fraudulent payments, MM&Partners reserves the right to conduct any necessary investigation before validating an order. This may include, in particular, requesting proof of address or requesting your bank's contact details. When such a procedure is initiated, the order validation is suspended. If the order is not validated within 14 days, the order will be cancelled and the amounts paid refunded. This period may be extended if document exchanges are ongoing between the client and MM&Partners.

 ARTICLE 6 – AVAILABILITY:

Our product offers are valid as long as they are visible on the website, within the limits of available stock. In the event of product unavailability after your order (stock error, product breakage), we will inform you by email or telephone. We will then offer you a refund for the missing product(s) by credit card within a maximum of 14 working days from the client's decision by bank transfer.

 ARTICLE 7 – DELIVERY:

Products are delivered to the delivery address you indicated during the order process. Deliveries are made by a suitable carrier selected by MM&Partners.

For credit card payments, orders are shipped within 5 days of online validation.

 ARTICLE 8 – DELIVERY TIMES:

The delivery times indicated here are valid under normal service conditions and for shipments made by our usual carriers.

If the processing of your order (especially due to the weight of the packages) requires a specific routing solution, the delivery times will be specified to you when you place your order. If these deadlines are not satisfactory to you, you will have the option to cancel your order. Similarly, in the event of a strike by road carriers (more generally, any social disruption), or climatic incidents, delivery times may be extended. These deadlines apply to deliveries in Metropolitan France, for working days, excluding postal delivery problems and subject to product availability.

 ARTICLE 9 – DELIVERY DEADLINES:

The deadlines indicated in Article 8 are the usual delivery times. We undertake to deliver orders to France: within a maximum of 15 days following receipt of payment.

 ARTICLE 10 – PAYMENT:

Payment for your purchases is made in cash:

  • either on our website by credit card: Visa, MasterCard, Carte Bleue. Payments are secured by the Stripe solution in conjunction with our bank CIC.

No payment terms are granted and orders are not shipped until payment has been received and cleared.

Discount codes are only applicable to the value of the products, which must be at least equal to the value of the voucher and cannot concern shipping costs. This offer is not cumulative. Discount codes are not retroactive and cannot be applied once the order has been placed. Discount codes offering free products are valid within the limits of available stock. Discount codes are valid until their expiry date.

ARTICLE 11 – COMPLAINTS AND AFTER-SALES SERVICE:

In the event of exercising the right of withdrawal within the aforementioned period, we ask you to contact: contact@terresolive.com . We will refund the product(s) concerned within a maximum of 14 days from the date of the return request. Shipping and return costs are the responsibility of the buyer. The return method is at the customer's choice. Returns must be in their original and complete condition (packaging, accessories, instructions, etc.). Return address: Terres Olive – 565 chemin de la Crau 13670 Saint-Andiol. We cannot accept returns of products that have been opened or whose packaging has been damaged. No return or replacement of any product will be accepted after the expiry date. If these products are nevertheless returned, they will not be subject to any refund whatsoever.

Packages delivered late

In case of non-compliance with delivery times, the client has the option to terminate the contract and may request a refund for the ordered products as well as shipping costs. MM&Partners will inform the client of any delay as soon as possible.

Package return

In the event of a package return, the address provided by the customer was incorrect or the package was held. The carrier will return the package to us. We will notify you as soon as possible. A second shipment can be made upon payment by the customer of a fixed shipping fee of 20 euros. If the customer prefers to cancel their order, it will be refunded, excluding shipping costs.

Lost / undelivered packages

In the event of a lost package (the carrier misplaced the package during transit and the customer was never delivered), MM&Partners undertakes to ship a second package at its own expense if the original package cannot be found.

Defective or damaged products

MM&Partners will carry out all necessary checks and, if necessary, ask the customer for any relevant information or photos. Following this, MM&Partners may respond favorably or unfavorably to the customer's requests. If the response is favorable, we undertake to refund or exchange apparently defective, damaged or spoiled products (re-shipment is at MM&Partners' expense).

In this case, please contact us at contact@terresolive.com to describe the problem encountered in detail. No return or replacement of any product will be accepted after a period of 5 working days following the date of receipt of your complaint.

Order preparation errors

For any order preparation errors, please contact us at contact@terresolive.com to describe the problem encountered in detail.

MM&Partners will carry out all necessary checks and, if necessary, ask the customer for any relevant information or photos. Following this, MM&Partners may respond favorably or unfavorably to the customer's requests. If the response is favorable: if applicable, MM&Partners will request the return of products shipped in error at its own expense.

 ARTICLE 12 – REFUND:

Refunds for products in the cases referred to in Article 10 will be made as soon as possible and no later than 14 days following the date on which the right was exercised.

 ARTICLE 13 – APPLICABLE LAW – DISPUTES:

This contract is subject to French law. The language of this contract is French. In the event of a dispute, only French courts will have jurisdiction.

 ARTICLE 14 – RIGHT OF ACCESS AND RECTIFICATION:

You have a right of access and rectification for all data concerning you in accordance with the right defined by the Commission Nationale Informatique et Liberté (CNIL). It is also brought to the attention of users of the http://www.terresolive.com/ website that MM&Partners transmits non-personal data to an authorized Third Party (Google, ...) by using third-party cookies for the purpose of collecting and using browsing data of users of the website: http://www.terresolive.com/. These authorized third parties use the browsing data of users of the http://www.terresolive.com/ website in accordance with the provisions of the Data Protection Act as amended by the law of August 6, 2004, and in accordance with its Privacy Policy.

ARTICLE 15 – RESERVATION OF OWNERSHIP:

All elements of the websites http://www.terresolive.com/ are and remain the exclusive intellectual property of MM&Partners. No one is authorized to reproduce, exploit, disseminate or use, for any purpose whatsoever and even partially, elements of the site, whether software, visual or audio. Any simple or hypertext link is strictly prohibited without written agreement from MM&Partners.

 ARTICLE 17 – CONSUMER MEDIATOR:

Since January 1, 2016, all consumers have the right to free access to a consumer mediator for the amicable resolution of a dispute with a professional.

In the event of a dispute, you have the option to contact the company AME CONSO, designated as the mediator. You can obtain all necessary steps directly on the website https://www.mediationconso-ame.com/ via an online mediation request form.

 ARTICLE 18 – PERSONAL DATA:

MM&Partners pays particular attention to the protection of personal data of each client using the site and undertakes to ensure the highest level of protection.

To provide its service, MM&Partners collects personal data from visitors to its website http://www.terresolive.com/

MM&Partners, as the Data Controller, undertakes to comply with the provisions of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, and European Regulation 2016/79 of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR).

The General Data Protection Regulation (GDPR), which came into force on May 25, 2018, aims to strengthen citizens' rights and give them more control over the use of their personal data.

For any additional information on the protection of personal data, any user can consult the website of the National Commission for Information Technology and Freedoms at the following address: www.cnil.fr.

 What is the purpose of the personal data collected?

MM&Partners is only authorized to use its customers' personal data if it has a valid legal basis. TERRES OLIVE must ensure that it has one or more of the following legal bases:

The performance of a contract (e.g., to process and send an order), or when the client has given their consent to the collection of data.

MM&Partners uses and communicates your personal information only for the purposes for which you provided it, as defined at the time of collection or via your subsequent consent, including:

  • Order and product sales management and service provision; complaint, withdrawal, and product return management;
    • Transaction processing, including payment;
    • Exchanges with customer service;
    • Evaluation and improvement of products and services and user experience (in particular to develop new products and services, analyze the customer base; perform data analysis, accounting, and auditing), profiling;
    • Sending newsletters and special offers, provided the user checks the box(es) expressing their acceptance, provided for this purpose, when placing their order
    • Setting up contests and advertising campaigns
    • Analysis of website visits and their frequency, audience measurements, studies, statistics, surveys (cookies) and improving the user experience on the website

 How long is the data stored?

Unless otherwise required by law, MM&Partners adheres to the retention periods recommended by the CNIL.

The retention periods chosen are as follows:

  • Prospect data (persons who have never made a purchase) is kept for 3 years after the last contact from the prospect.
    • Customer data is kept for 3 years from the last purchase.
    • Audience measurement cookies, targeted advertising cookies, and social network sharing cookies are stored on the customer's device for a period of 13 months.

 What are your data rights and what rights can be exercised?

In accordance with articles 15 to 22 of Regulation 2016/679 of April 27, 2016, any individual whose data has been collected has the right to exercise the following rights:

• A right of access
• A right to rectification
• A right to object to the processing of their data and to the erasure of their data
• A right to object to profiling
• A right to restriction of processing
• A right to data portability
• When MM&Partners detects a personal data breach likely to result in a high risk to the rights and freedoms of the Client, the latter will be informed of this breach as soon as possible.

The Client also has the right to withdraw their consent at any time.

How to exercise them?

These rights can be exercised with the company MM&Partners, which collected the personal data, in the following manner:

  • By post, by writing to the address: Terres Olive – 565 chemin de la Crau 13670 Saint-Andiol

  • By email, to the address: contact@terresolive.com

The request must include the last name, first name, postal address, email, and if possible, the client reference; and must be accompanied by proof of identity.

MM&Partners will respond within 1 month after the right has been exercised. In certain cases, due to the complexity of the request or the number of requests, this period may be extended by 2 months.

These rights may, in certain cases provided for by the regulations, be subject to exceptions.

To whom are the data transmitted?

  • MM&Partners and its partners

Your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment provider, etc.), who are located within the European Union.

  • Non-partner third parties

MM&Partners undertakes not to transfer or sell your personal data to non-partner third parties. We do not share any personal data with agencies or companies for marketing or commercial purposes.

We may occasionally include links on our site that lead to other websites and applications operated by third parties. You expressly acknowledge that you use the site at your own risk and sole responsibility. Insofar as MM&Partners cannot control these sites and external sources, it cannot be held responsible for the availability of these sites and external sources, and disclaims all responsibility for the content, advertisements, products, services or any other material available on or from these sites or external sources. Furthermore, MM&Partners cannot be held responsible for any proven or alleged damages or losses, consecutive to or in connection with the use of or reliance on the content, goods or services available on these sites or external sources.

We strongly encourage you to consult the terms and conditions and privacy policies of any third-party website and application before using their sites.

What are the rules regarding commercial prospecting?

MM&Partners uses your contact details to send you targeted advertisements, particularly by email, postal mail, on social networks, or third-party websites.

MM&Partners complies with the rules set out in Directive 2002/58/EC of July 12, 2002, which requires prior express consent from the client for sending commercial prospecting by electronic means (email or SMS). Thus, when placing an order on the site, you are asked for your consent to receive the MM&Partners newsletter by email.

MM&Partners will not send you personalized solicitations by email or SMS if you have not consented. There is an exception when the Client, without having given prior consent, can still be solicited if they are already a client of MM&Partners and the purpose of the prospecting is to offer similar products or services.

In all cases, the client has the option to object to receiving these solicitations by performing the following actions:

  • When placing an order, do not check the box related to receiving commercial offers and prospecting;
    • For email, by clicking on the unsubscribe link provided in each email;
    • By contacting customer service at contact@terresolive.com
    MM&Partners may contact you by phone to offer you products or services. If you do not wish to be solicited, you can register on the telephone solicitation opt-out list available on the www.bloctel.gouv.fr website.

What is a cookie and what is its purpose?

Cookies are used to facilitate navigation on the Site and to streamline registration procedures or audience measurement. Cookies are text files placed on your computer's hard drive by a web page server. Your computer is likely configured to accept cookies. However, you can change this setting to refuse them, and Marlette suggests you do so if you are concerned about the use of cookies.

When you visit the Site to search, read, or download information, MM&Partners collects and stores certain "visitor information" about you, such as the domain name and host computer from which you access the Internet, its Internet Protocol (IP) address, the date and time of navigation on the Site, and the URLs from which you came to the Site. MM&Partners uses this latter information to analyze and measure Site traffic to help make it more useful. MM&Partners destroys this information after a certain period. If you do not want MM&Partners to collect this type of information, please do not browse the Site.

What are web beacons for?

Some web pages on the Site may contain web beacons that allow counting the number of visitors to the Site and/or providing MM&Partners with a certain number of indicators.

These web beacons may be used with some of our partners, particularly to measure and improve the effectiveness of the Site.

In any case, the information obtained via these beacons is strictly anonymous and merely allows gathering statistics on the traffic of certain pages of the Site, in order to better serve the Clients of our Site.